Shipping & Returns
SHIPPING POLICY
At Little Joy Co., we are committed to ensuring that every order is prepared with care and delivered safely to your door. Orders are typically processed within 1–3 business days, Monday through Friday, excluding UK public holidays. Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to follow your parcel throughout its journey.
Delivery times vary depending on the destination. Orders within the United Kingdom generally arrive within 2–5 business days, while international deliveries typically take 5–15 business days. Please note that these delivery times are estimates and may occasionally be affected by factors beyond our control, including customs procedures, severe weather conditions, or delays experienced by shipping carriers.
Shipping charges are calculated at checkout based on your delivery address and the shipping method selected. For orders delivered outside the United Kingdom, customs duties, import taxes, and any additional local charges may apply. These fees are determined by the destination country and are the responsibility of the customer.
If your order has not arrived within the expected delivery period or if you experience any issues with your shipment, please contact our Customer Support team. We will work closely with the shipping carrier to resolve the matter as quickly as possible.
Returns & Refund Policy
At Little Joy Co., customer satisfaction is our priority. We want you to shop with complete confidence, and this policy is designed to complement your statutory rights under UK consumer law.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing online have the legal right to cancel most orders within 14 days of receiving their goods, without providing a reason. After notifying us of your decision to cancel, you have a further 14 days to return the items.
In addition to these statutory rights, Little Joy Co. offers a 30-day returns policy from the date your order is delivered. To qualify for a return, items must be unused, unwashed, in their original condition, with all original tags attached and returned in their original packaging. Returns that do not meet these conditions may not be eligible for a refund.
Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed using your original payment method. Depending on your payment provider, refunds are generally completed within 5–10 business days.
If you exercise your statutory right to cancel your order, we will refund the full purchase price together with the cost of the standard delivery service originally selected, in accordance with UK consumer legislation. Unless the product is faulty, damaged upon arrival, or incorrectly supplied, customers are responsible for the cost of returning the goods.
If you receive an item that is faulty, damaged, not as described, or otherwise does not meet the standards required under the Consumer Rights Act 2015, please contact us as soon as possible. We may ask you to provide your order number, a description of the issue, and photographs of the product so that we can assess the problem promptly. Where appropriate, we will offer a repair, replacement, or full refund in accordance with your legal rights.
For hygiene and safety reasons, certain products cannot be returned unless they are faulty. These include personalised or custom-made items, gift cards, products marked as Final Sale, and any items that have been worn, washed, or altered.
If you have any questions regarding shipping, returns, or refunds, our Customer Support team will be happy to assist you and aims to respond to all enquiries within two business days.
Nothing in this policy affects your statutory rights under UK consumer law.